? ? Frequently Asked Questions ? ?
Question: At what time will you clean my home?
Answer: Our normal work days are Monday through Friday from 7:30 a.m. to 5:30 p.m. While in most cases it is not possible to give a specific time when we will be at your home, we will make every effort to meet your needs.
Question: What if my cleaning falls on a holiday?
Answer: If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
Question: What if I need to change the scheduled cleaning? 
Answer: Due to the advanced scheduling, we would appreciate a 48 hour notice for changes. Unfortunately, we may find it necessary to charge a fee when short notice is given and we are unable to reassign the cleaning personnel.
Question: Do I have to do anything before the cleaning?
Answer: In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys, and other household items.
Question: Do I need to provide any supplies or equipment? 
Answer: For your convenience, equipment and normal supplies are provided by Lake Villa Home And Office Cleaning Service. We will be pleased to accommodate you, should you wish us to use your own preferred supplies.
Question: What if something is damaged when my home is cleaned?
Answer: We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate.
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